Managed IT Services
Proactive IT support, monitoring and maintenance for a predictable monthly fee.
What is included in RankCraft's managed IT services?
RankCraft Digital is a Dubai-based digital marketing, AI and IT agency that delivers managed IT services for businesses in the UAE, the GCC and worldwide. Proactive IT support, monitoring and maintenance for a predictable monthly fee.
The service covers 24/7 monitoring, helpdesk support, patch management, backup and recovery, microsoft 365 and Google Workspace and IT asset management. Work is delivered in English and Arabic, and every engagement starts with a free audit and a fixed-scope proposal.
- Provider
- RankCraft Digital, Dubai, UAE
- Service type
- IT Solutions: Managed IT Services
- Includes
- 24/7 monitoring, Helpdesk support, Patch management, Backup and recovery, Microsoft 365 and Google Workspace, IT asset management
- Markets
- UAE, GCC and worldwide
- Languages
- English and Arabic
- First step
- Free audit and fixed proposal
Why invest in Managed IT Services?
IT problems cost time, money and customer trust. Managed IT services prevent most of them and fix the rest quickly.
We monitor your systems around the clock, keep them patched and backed up, and give your team a helpdesk that answers.
Our Managed IT Services services
Each element can be delivered on its own or combined into one programme with a single monthly report.
24/7 monitoring
Alerts on servers, networks and devices before issues become outages.
Helpdesk support
Remote and on-site support for your team.
Patch management
Operating systems and software kept up to date and secure.
Backup and recovery
Tested backups and a clear disaster recovery plan.
Microsoft 365 and Google Workspace
Users, licences, email and security policies managed.
IT asset management
Track devices, warranties and software licences.
How we deliver managed IT services
Onboarding audit
Document every device, user, licence, network and system, and note immediate risks.
Stabilise
Fix urgent issues, install monitoring and backup agents, and standardise security settings.
Run and support
Helpdesk, monitoring, patching and on-site visits under a clear SLA.
Review and plan
Monthly reporting and quarterly planning for hardware, software and budget.
Results you can expect from managed IT services
Problems fixed quickly
Staff get help fast and spend less time waiting on IT.
Fewer outages
Monitoring and patching prevent many issues before they cause downtime.
Predictable monthly cost
A fixed fee per user or device replaces surprise call-out bills.
Safer systems
Consistent security settings and tested backups across the business.
What managed IT covers day to day
A managed IT service takes responsibility for keeping your technology running. In practice that means a helpdesk your staff can call, email or message on WhatsApp, remote monitoring of laptops, servers and network equipment, automatic patching, antivirus and backup checks, and someone who looks after licences, renewals and new starters so nothing is forgotten.
Most problems are caught before anyone notices. A disk filling up, a failed backup or a firewall that has not been updated raises an alert, and our engineers fix it in the background.
Microsoft 365 and Google Workspace done properly
Email and collaboration tools are the heart of most offices, and they are often set up quickly and never revisited. We tighten security with multi-factor authentication, conditional access and proper admin roles, organise shared drives and Teams, set up retention and backup, and manage licences so you are not paying for accounts nobody uses.
On-site support across the UAE
Most issues can be resolved remotely within minutes. When they cannot, such as a network outage, a new office fit-out or hardware that needs replacing, our engineers attend on site in Dubai, and we arrange visits across Abu Dhabi, Sharjah and the Northern Emirates. We also handle procurement of laptops, printers, Wi-Fi and network equipment through local distributors with warranty support.
Service levels and reporting
You get a written service level agreement with response and resolution targets for each priority, and a monthly report showing tickets raised and resolved, response times, patch status, backup results and security alerts. Quarterly reviews look ahead: ageing hardware, upcoming renewals and improvements that would reduce problems or cost.
Industries we serve
Managed IT Services FAQs
Can't find your answer? Talk to our team and we'll reply within one business day.
What does managed IT cost?
Usually a fixed fee per user or device per month, based on the support level you need.
Do you offer on-site support?
Yes, in the UAE. Outside the UAE we provide remote support and work with local partners.
Can you work with our in-house IT team?
Yes. Co-managed IT gives your team extra tools, expertise and cover.
How is managed IT priced?
Usually per user or per device per month, with servers and special systems priced separately. We provide a fixed quote after an onboarding assessment.
What are your support hours?
Standard support covers UAE business hours, Sunday to Friday options are available, and 24/7 monitoring and emergency response can be added.
Can you take over from our current IT provider?
Yes. We plan a structured handover, collect documentation and passwords securely and make sure nothing is lost in the transition.
Related IT solutions
Talk to our Managed IT Services specialists
Tell us about your business and goals. Within two business days we will send a clear audit of your website, search visibility and ad opportunities, with no obligation.